Frequently Asked Questions
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We offer an incomparable nature travel experience and limit our choice to exceptionally small groups. Our commitment upholds our belief that the best wildlife encounters and most meaningful experiences in nature can only be achieved in small groups.
Which tour is the best for me? What should I take into consideration?
The difficulties of each tour are based mainly on the land transport quantity, length, and difficulty. You will not have strong currents, but weather has a strong influence, especially, wind therefore an easy tour could become harder. The weather is something we cannot predict so you should be ready for anything. These are active holidays so be prepared for some hard work and lots of fun!
If you are a family with children and you wonder if you could do a medium or difficult tour, it all depends on how sporty and motivated you are.
For families with younger kids, we have some tours that are more suitable than others. These are classed as “easy” tours as they have less land transports, however, will still require some walking. Please keep in mind that you need to empty your canoe as much as possible during the land transports, so you will want to pack light, if your child will also need assistance during the transports. The canoe wagons are not suited to carry a canoe, with luggage and a small child inside.
For families with older children, we are happy to book you on any tour depending on the capabilities of your child. If they are big enough to manage paddling themselves, we will be happy to discuss the variations of the tours to help you make the right decision.
What is the itinerary for the day of my tour?
Your informational briefing will start in the morning at the allocated time for your tour (09:00, 09:30 or 10:00am). Please arrive on time, with your equipment and your entire group. It is mandatory for EVERYBODY to be present at the briefing.
You will go through your tour description and the map in detail, and we will answer all of your questions during this time. After this you will receive your canoe equipment.
If you are doing a tour that requires transport to the starting point, we will drive you to the start and take you through a canoe safety instruction. Or if your tour starts from the beach you will follow your instructor, who takes you through a canoe safety instruction. After this you will get yourself organized and pack your canoe and depart on your tour.
Can I start any tour, any day and at any time?
All our tours are scheduled and they start on specific days and at specific times. Make sure you check this before booking your tour.
Here you will find the information about our 7 days tours And 3 days
Can I do a tour in less time? Can I stay longer?
With good weather and if you are quite sporty, all our tours can be done in less time, but you will have to paddle more each day. We do have 7-day tours that can be done in 5 days as they have a shorter version like tour B-Rinnen or E-Värmeln (note that the price will not change).
If you are enjoying your time on the water, you are welcome to stay extra days, just stay in contact with us so that we know when to expect you back at the canoe center. You will then be charged for additional days rental on your return.
If I rent a canoe for one day, when I am supposed to return it?
You must return to the beach by 16:00 as you need to clean the canoe and equipment before giving it back to the instructors. Our rental price is for the basic canoe equipment for the day. We do not offer hourly rental prices.
Are your canoe tours guided?
Our tours are all self-guided, we provide you all the information necessary to complete the tour safely. We can offer a guide on request at an additional cost. Please ask about this when you send your booking information.
Do I have to make a reservation or I can do it at the canoe center?
For our 7 days or 3 day tours, we highly recommend that you book in advance to ensure there will be space available for you. During the high season we often have tours that are fully booked and we have strict limitations on how many people and canoes can depart each day so please ensure you reserve a spot before booking flights/transport here.
What about the barrels?
The weather proof barrels, get handed out and are paid on your arrival, this way you know how much of your belonging will fit.
How many people can fit in a canoe?
Our canoes have capacity for 2 adults. You can fit a 3rd person by adding a canoe chair, which will be an extra cost.
If the third person is a child, you will fit comfortably, you should however consider that it will take some space and you should pack lightly to accommodate.
We do not advise having 3 adults in a canoe for any tours as it significantly limits how much luggage you can take, so we provide the third person a short canoe and a double paddle.
What happens if the weather is bad?
If it is too windy or if we consider the weather to be dangerous or a threat to your safety, we might not allow you to start the tour. You will have to wait until the weather conditions improve. You can check the weather here: Weather
During your tour, you will make the decision to paddle or not but we will always advise you to stay on shore until the wind or storm passes and the lake calms down. We are always available via phone to discuss the weather on the day.
I will arrive after your closing time, what do I do?
If you arrive after office hours, you can go straight to your accommodation on Ingestrand camping and settle in for the evening. On the morning you can come to the canoe center, reception is open from 9:00. Please note, that all of the equipment is under your responsibility until check-out.
Our opening hours
Can I camp at the canoe center?
The only camping ground around the canoe center is Ingestrand camping, which is around 600m. away from us. We are able to book the night at the camping for you. We also have teepee’s on site which we can book, if they are available.
I rented a tent from you and I am staying at the campsite, but I will not be able to do the check-in the day before my tour at the canoe center, what do I do?
If you can not pick up the camping equipment the day before the tour, you will have to let us know as soon as possible and we will put it up at the campsite for you. When you arrive in Arvika go straight to Ingestrand camping reception and they will help you finding it. We pitch our customers tents right infront of reception near the entrance The tents will have a name tag and you will find a voucher and your camping equipment (if booked) inside.
What equipment do I need for my tour?
Recomendation for a packing list
please note this is a general guide and you should adjust according to your personal needs.
If you do not have any waterproof equipment, barrels are a great way of keeping all your most valuable in a waterproof container. We recommend one 60 liters barrel per person to fit mostly food, sleeping equipment and a change of clothes.
Barrels are highly recommended as they tend to be very water-resistant and they will make land transports easier to complete, as well as protect your items from bad weather, or lake water ..if you tip-over!
What equipment can I rent from you, and do I have to do it in advance?
It is best if you let us know in advance but you can also decide at your check-in.
The food boxes and kitchen boxes must be booked in advance.
All the extra equipment that can be rented and their prices:
What happens if the equipment breaks during my tour?
All the equipment that you have rented, are under your responsibility. Please see the following information.
Can i find provisions along my tour?
In most of your tours you will be able to pass through some villages with shops, restaurants and cafés where you can buy provisions or have a warm meal. We will provide you with this information on your briefing but please make sure you have prepared enough food for the tour as the stores will not be accessed everyday, and occasionally require a detour. Availability of supplies, and opening hours are at the discretion of each store.
Can I drink the water from the lake or rivers?
You cannot drink the water directly from the lake but you can purify it with a filter, purifying tablets or by boilingat least 10 minutes before consumption. We recommend you to bring with you a few liters of fresh water for the start of your tour. But you do not need to bring fresh water for the whole tour (it will save weight on the landtransports)
Do I need a license to fish during the tour? Can I rent fishing equipment?
Yes, you do need a licence. Different areas might require different licenses. You can purchase these licenses at the canoe center.
We do not rent fishing gear but you can purchase all the necessary items at our shop if available.
Can I leave my luggages & valuables during the outdoor experiences?
You have the possibility to store your luggage, and belongings for free at the centre during your outdoor experiences.
You can rent a safety box for your valuables for 20SEK.
Can I use the parking at the canoe centre?
You have the possibility to park your car at the centre. The parking lot is not so large, but another car park is close by(150 meters from ours). We ask you not to leave luggages or any valuables in the car. Do not tempt the burglars!
We have a large storage room availible to store your luggage & valuables.(free)
What is the easiest way to get to the canoe center?
Here you can find information on how to reach us.
It all depends on your mode of transport .
Can I bring a dog with me?
Absolutely, but the dog must be on a leash at all times. Please see the following information regarding the rules for having dogs in the nature.All dogs travelling into Norway must be treated for fox dwarf tapeworm (anti-echinococcus [worm] treatment).The tapeworm treatment must be administered by a veterinary surgeon 24-120 hours before the arrival in Norway. Alternatively, the dog must be treated at least twice with an interval of 1-28 days before the first entry to Norway. The treatment then continues at least every 28th day. This alternative can be suitable for people travelling frequently.